General Questions

If you cant find a answer to your question you can ask it here helpdesk.ju.se

Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)

 

If you dont have a CreditCard or Paypal you can visit the

Service Centeropens in new window who can sell you a Voucher that you can use to recharge your JU-Print credit.


Important Information for Nordea-Card owners. (swedish)


Prices
(students):
From 2019-06-01:
A4 b/w 0,20 SEK/side
A4 color 0,32 SEK/side
A3 b/w 0,40 SEK/side
A3 color 0,65 SEK/side

You can check your balance from ju-print.ju.se (log in with you JU-Account).

Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)

Also you can buy a Prepaid mastercard called PayGoo GIFT from a Kiosk like 7 eleven, Cirkle K or Pressbyrån.
(Info: PayGoo Reload requires a swedish BankID to be registered.)
Note! PayGoo GIFT needs specific information to work. Read more at https://en.paygoo.no/faqexternal link, opens in new window (search for PayPal).

You must create a print Preset following the guide here.
Color print on MacPDF

If prints get stuck or disappear and do not
get printed,
This often is because of the on the size /
format of the file the document was created
in.
The solution is to save the document to
another format eg: .doc, docx and then try
to upload the file again.

Wait 24 hours and the money will be back in your account again.

Try to select Tray 1 A4.
Next time, make sure your printout is not in, for example, Letter.
Only A4 or A3 format works.

Your printouts remain in the system for up to 48 hours after you select them for printing on your computer.

Content updated 2020-12-14