General Questions

If you cant find a answer to your question you can ask it here helpdesk.ju.se

How do I pay for prints?

Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)
Also you can buy a Prepaid mastercard called PayGoo GIFT from a Kiosk like 7 eleven, Cirkle K or Pressbyrån.
(Info: PayGoo Reload requires a swedish BankID to be registered.)
Note! PayGoo GIFT needs specific information to work. Read more at https://en.paygoo.no/faq (search for PayPal).

Payment (students): ju-print.ju.se (log in with your JU account)
Guide

Important Information for Nordea-Card owners. (swedish)

Prices (students):
From 2019-06-01:
A4 b/w 0,20 SEK/side
A4 color 0,32 SEK/side
A3 b/w 0,40 SEK/side
A3 color 0,65 SEK/side

How do I check my print balance?

You can check your balance from ju-print.ju.se (log in with you JU-Account).

Can I pay without my usual Bank/Credit Card?

Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)

Also you can buy a Prepaid mastercard called PayGoo GIFT from a Kiosk like 7 eleven, Cirkle K or Pressbyrån.
(Info: PayGoo Reload requires a swedish BankID to be registered.)
Note! PayGoo GIFT needs specific information to work. Read more at https://en.paygoo.no/faqexternal link, opens in new window (search for PayPal).

What happened to my deposited money at PayEx?

The Payex system will be replaced at the
end of 2018.
Then all the users have been informed how
to withdraw their money until 31 January
2019.
Read more:
https://payex.com/payex-account-faq/external link, opens in new window
For questions, email ehandel@payex.com

How do I print with colour on a Mac?

You must create a print Preset following the guide here.
Color print on MacPDF

Unable to print PDF-files

If prints get stuck or dissapear and do not
get printed,
This often is because of the on the size /
format of the file the document was created
in.
The solution is to save the document to
another format eg: .doc, docx and then try
to upload the file again.

My print didn't come out but money was drawn - what do I do?

Wait 24 hours and the money will be back in your account again.

Printer says it is the wrong paper size?

Try to select Tray 1 A4.
Next time, make sure your printout is not in, for example, Letter.
Only A4 or A3 format works.

How long does my print remain in the system?

Your printouts remain in the system for up to 48 hours after you select them for printing on your computer.

Content updated 2020-05-08

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